Please read, understand and accept our Terms and Conditions before you make a purchase. Once Purchase is made and the order confirmed you will enroll in a binding contract with us. Our terms and conditions may change without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.
PRODUCT
We carefully endeavor that the descriptions and specifications of our goods are correct when they are posted on our website. However, while the colour reproduction of the goods on our website is a close representation, we cannot accept any responsibility for any variation in colour caused by browser software or the computer system used by you.
All orders made are subject to availability. We will try our best to keep all stock levels at the same level to what is publicised on the site, but we are not held responsible if an ordered item is no longer available. We will email you confirmation of this rejected order, and always offer an alternate option. We will do our upmost to always help with any orders we can not fulfill.
PAYMENTS
All payments made on gigisboutique.uk are received securely via PAYPAL, STRIPE, KLARNA and CLEARPAY. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment, then you will be notified of this immediately at the time of order.
All prices quoted on this website are in pounds sterling (unless you request to convert the currency), exclude delivery charges and are inclusive of UK sales tax (VAT) at the current rate. If custom or import duties are levied once the good reaches your destination country, you will be responsible for those charges or duties as we have no control over these charges and we cannot predict them.
We do not take responsibility if your credit/debit card is used fraudulently as a direct result of being used to buy from our website. Cocobooloves.com operates a fraud analysis check on every payment made. The three categories are low, medium and high fraud. If your transaction falls into the medium or high category you may be asked by one our team to provide evidence of your address, card details or any other information required. If the requested information is provided and our team are satisfied that the transaction can be allowed, your order will be shipped out as normal. We allow up to a week for the required information to be provided. If we do not receive a response within this timescale, the funds paid will be refunded back to the card used.
When can a transaction be categorised as medium or low fraud? Here are a few examples:
Billing street address doesn't match credit card's registered address
Billing address ZIP or postal code doesn't match credit card's registered address
The IP address used to place the order is a high risk internet connection (web proxy)
Shipping address is many miles from location of IP address
The analysis carried out by the website is there to protect you as much as it's there to protect us. We will only ask what is required to validate the transaction and this information will not be used for any other purpose or passed on to any third party.
RETURNS/REFUNDS
Gigi Boutique accepts returns and exchanges of unwanted items within 28 days of the order being delivered, either to the shipping address you've provided or delivery office/collection point. In the event that you're not at the shipping address to sign for your parcel at the time it's delivered, the 28 day policy will start from that date regardless of how many days/weeks you leave it before picking it up from the delivery office/collection point. Unfortunately we cannot be held liable for delays in collecting parcels. Merchandise must be returned in the original condition (unworn, unwashed, unaltered) and with tags attached. Unfortunately at present we do not offer pre-paid returns. Please post securely dolls as we can't be held liable for returns that go missing in transit. Upon receipt of all returns we send out confirmation emails. This email explains our refund procedure.
REFUNDS can take up to 14 WORKING DAYS from the day the confirmation email is sent. This is dependant on banking providers terms and how long they take to process transactions. It is also dependant on the processing times our end as our team works through each return individually. We say working days as the bank and HQ works within working days only and not weekends/bank holidays. Rest assured we always aim to process refunds within the allocated time provided so please allow up to this time.
In the interests of hygiene we do not accept returns on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose.
Please read and obey the washing/care instructions of your purchased item. We will not be held liable if these are not followed. Will not issue a refund on goods if they are not followed.
LATE RETURNS:
If orders are returned after the 28 day allocated return time, it will be at the discretion of the returns team to accept this return. If this return is accepted the refund will be offered by way of exchange or store credit. The credit will be valid for 1 year from the date it is issued and will expire after that time. Once this has expired unfortunately this can not then be redeemed.
FAIR USE
At times our system will flag up account activity in relation to excessive returns.
It may notice an unusual pattern of returns activity. It may be the case that a large amount of orders are being placed resulting in a large amount of returns in a short period of time. If the system notices over an 80% return rate on these orders then it may lead us to question the account use. Of course we would always contact you before to discuss this matter, prior to any account being suspended. Please be assured that this is in relation to account activity only. We reserve the right to question any account we believe to be misused.
FAULTY/DAMAGED
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, washing errors, we will not be held responsible. Loose buttons or buttons falling off does not constitute a fault. A repair where a repair is possible will also always be offered. Only manufacturing faults will be considered.
If the item is returned without tags we will offer a repair on this item.
If an item is deemed to be faulty upon it being delivered we will require photographs immediately upon delivery of the faulty item showing the fault. These images can be sent to our email address gigi_boutique@yahoo.com and one of our team will respond within 48 hours. Although we do require images of the faults, no final decision of fault will be processed until the item is inspected in person by our returns team.
Please contact us via email gigi_boutique@yahoo.com to make us aware of this issue prior to return. We will contact you in writing to confirm the next actionable steps within 2 working days.
Your UK statutory rights are not affected by our returns policy.
NEWSLETTER SIGN UP DISCOUNT
We offer a 10% discount when a customer signs up to our newsletter, this is a one time incentive for first time customers, and can only be used in conjunction with the first purchase. If we notice this discount is being misused in any way, creating more email addresses in order to retrieve the discount multiple time for example, we reserve the right to withdraw this offer and this may result in an account being suspended and unable to order from our site.
Coco Boo is committed to maintaining your privacy. Personal details are stored securely and will not be passed on to any third parties without warning.
If an item is deemed to be stolen or unpaid this will be reported as a crime and will be investigated accordingly. This will result in your details being passed on to the police. By purchasing from our website you agree to accept these terms.
While we have taken all reasonable steps to ensure an efficient service, it does not guarantee that the use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto your computer.
We obtain the right to terminate or suspend the website and the service it offers at anytime and without notice.
These Terms and Conditions supersede any oral agreement made between us or representation of us.
If any of these Terms and Conditions is held to be unenforceable then the remaining Terms and Conditions shall continue to be enforceable in full.
Hey, we totally get it, you can't love everything, so of course no hard feelings. Now, lets make this returns process a super easy one for you..
How to return or exchange your order:
We do not offer a pre-paid returns label at this time and do not cover return costs.There is also the option to drop off the parcel at our Needham Market store, if you are local to our store.. Once the parcel is returned to store you can either receive an in store credit, an in store exchange, or it will be passed on to our online team to continue the return and refund process.
Return Policy
This policy is in relation to any purchases made via our online store and not for purchases made in our boutique.
We accept returns/exchanges of unwanted items (unworn with all tags in tact) within 28 days of the order being delivered, either to the shipping address you've provided or delivery office/collection point. In the event that you're not at the shipping address to sign for your parcel at the time it's delivered, the 28 day policy will start from that date regardless of how many days/weeks you leave it before picking it up from the delivery office/collection point. Unfortunately, we cannot be held liable for delays in collecting parcels. Items must be returned in the original condition (unworn, unwashed, unaltered) and with tags attached. We do not offer pre-paid returns.
In the event a parcel is returned back to us, due to a rejected delivery or incorrect address, or it not being picked up from a delivery/collection point, we will always contact you to proceed with the next steps and if you would like the parcel re-shipping, delivery costs will be applied.
Returns will be rejected if they are returned without all tags attached, including the 'do not remove tag'. If there are any signs of the items being worn, washed, odour, marked, we will not be able to process this return and these items will be rejected and returned back to yourself. All items must be sent back to us in the same condition they were sent.
In the interests of hygiene we do not accept returns on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless of course they are of unsatisfactory quality or unfit for purpose. We can not accept returns when washing errors occur. We can not be held liable for washing errors and aim to include relevant washing instructions for all garments.
We reserve the right to refuse any returns if we determine that the item(s) does not qualify for a return.
PLEASE NOTE: If garments are returned back to us in a manner in which we are unable to re-sell, we can not accept the return. Please take care when trying garments on to ensure no make up/tan marks occur. Also please ensure to keep the garment in an environment that doesn't create an odour on the garment. If we deem that an item has to be washed when receiving it, this makes the item unable to be re-sold. The garment will be returned back to the customer. Thank you for understanding.
Gift Cards can not be returned
If orders are returned outside of the 28 Day Return period we reserve the right to reject the return, issue a credit note for our online store or to return the item(s) back to yourself.
Cancelling Your Order
Due to the way orders are processed and our processing times, we are unable to intercept and cancel orders that have just been placed/shipped. In this instance we would recommend that you simply reject the delivery once delivery is attempted and the order will be returned to us. This option may take a little longer to get back to us, however once the return is received we will process the order following our returns guidelines and process accordingly.
You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund and request that you return the item(s) unused and with all tags intact. Please ensure all returned orders/parcels are returned following the guidelines outlined via our returns portal. We aim to process your refund within 14 days of your item(s) being received by us.
Processing Refunds
We are not obliged to process a refund until have we received the parcel/order back from you or we receive evidence (such as proof of postage) from you that you have sent the order back to us. We would always advise that you choose a secure and trackable option to return your parcel as we can not be held liable for any parcels that become missing in transit.
We reserve the right to reject any return sent beyond the 28 day return period.
If the item is rejected your order will be sent back to yourself and en email will be sent to explain the reasons why this return was rejected.
Once your return is approved the returns process will begin and you will be refunded via the original method of payment. REFUNDS can take up to 14 WORKING DAYS. This is dependant on banking providers terms, how long they take to process transactions, and the processing times at our end as our team works through each return individually. Working days do not include weekends and bank holidays. Rest assured we always aim to process refunds within the allocated time provided so please allow up to this time. If your original payment method was via a third party payment provider (for example Clearpay, Klarna, Paypal) the funds will show in those accounts respectively and information will be updated via those portals also.
Faulty Returns
If an item is received that you deem to be faulty, please email us at gigi_boutique@yahoo.com as soon as you possibly can. Please provide images of the fault and any further information.
Although we do require images of the faults, no final decision of fault will be processed until the item is inspected in person by our returns team.
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Loose buttons or buttons falling off do not constitute a fault. A repair, where a repair is possible, will always be offered. Only manufacturing faults will be considered.
If the item is returned without tags and has been worn, we will determine the fault and offer a repair if a repair is possible on this item.
FAIR USE
At times our system will flag up account activity in relation to excessive returns. It may notice an unusual pattern of returns activity. It may be the case that a huge amount of orders are being placed resulting in a huge amount of returns in a short period of time. If the system notices an 80% and over return rate, it may lead us to question the account use. We would always contact you before to discuss this matter prior to any account being suspended. Please be assured that this is in relation to account activity only.
We reserve the right to question any account we believe to be misused.
We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.
VOUCHERS/CREDIT NOTES
Any returned orders that have been purchased using an online voucher or gift card will be refunded back on to the Voucher/Gift card. If part voucher orders are made, the voucher will always be refunded first. We cannot refund vouchers for the monetary value. Any orders placed where a voucher is used in full will always be refunded straight back to the voucher in full and the remaining amount refunded as normal as per our terms and conditions. Vouchers/Gift cards are valid for 6 months and cannot be extended beyond this date. After the expiry date they will be deactivated and can not be retrieved.
CONTACT
If you require any further information please do not hesitate to contact us, our customer service team work within the hours of Monday to Friday 10am to 4pm and we aim to respond to call queries within 48 hours. We are always here to help.
Copyright © 2024 Gigi’s Boutique - All Rights Reserved.
Company Number
13573488
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